Terms and Conditions

TERMS AND CONDITIONS FOR THE SKIZA TUNES SERVICE

The following terms and conditions apply to Safaricom’s SKIZA Tunes Service (“SKIZA”) and by utilising the SKIZA Tunes Service you will be deemed to have read, understood and accepted the same.

1. Description of the Service

(a) The SKIZA Tunes service is a personalized ring back tone service whereby you can download or record a SKIZA tune or message at the fee set out in paragraph 5 below. The selected SKIZA tune can be:

played to and heard by your callers (both Safaricom subscribers and callers on other networks) from the time when the connection to your line is made until when you pick up or disconnect the call or until your caller is directed to your voice mail.
can be played to and heard by you when you place a call to both Safaricom subscribers and callers on other local and international networks from the time when you dial until when your call is picked up or disconnected.

(b) Safaricom will from time to time publish a catalogue of all the tunes existing in the SKIZA Tunes system with the song code, artist, and SKIZA Tune name on its website and the local press.

2. Features of the SKIZA Tunes Service

(a) You can purchase a SKIZA tune from the album on Safaricom’s database...

(b) You can purchase or record a maximum of forty (40) SKIZA tunes.

(c) If you have purchased or recorded more than one (1) SKIZA tune you can set specific tones for specified callers. You can set up to ten numbers for each SKIZA tune.

(d) If you purchase or record more than one (1) SKIZA tune but you do not specify the callers to whom each SKIZA tunes will be played the SKIZA tunes you have purchased will be played randomly to your callers or when you place a call.

3. Eligibility

(a) The SKIZA Tunes Service is available for both Post and Pre-Pay subscribers on Safaricom’s network.

(b) There shall be no registration for the SKIZA Tunes Service.

(d) SKIZA Tunes Service is not valid for diverted calls, secondary lines for subscribers with dual SIM cards.

4. How to Request for the SKIZA Tunes Service

(a) Browse through the catalogue and select the SKIZA tune or SKIZA tunes you would like to purchase. Take note of the SKIZA tune code and then request for the SKIZA tune using one of the following methods:

(i) USSD - Dialling *811# and following the prompts; or
(ii) Interactive Voice Response - Dial 811 and follow the voice prompts; or
(iii) SMS - Send an SMS with the keyword ‘SKIZA’ and the code of the SKIZA tune that you would like to purchase to 811 e.g. SKIZA 5000001; or
(iv) The internet (including WAP). Log on to the following website www.safaricom.co.ke

5. Charges

5.1 Caller Ring Back Tones

(a) For each purchase of a SKIZA tune described under clause 1 (a) (i) above the following charges shall apply:

(i) A content fee of Kshs. 1.50 daily per local SKIZA tune and Kes. 1.50 daily per international SKIZA tune. The SKIZA Tunes are already marked as local or international on the Safaricom SKIZA portal
(ii) For Interactive Voice Access an access fees of Kes.3.00 per Minute, with per second billing; dial 813 to access IVR
(iii) Charges arising from usage on phone browser and Web, if accessing the service using Safaricom, data cards;
(iv) SMS access to 811 shall be a fee Kes.1.00.

(b) You will be charged for each SKIZA tune upon the successful upload of the tone.

(d) If you do not have sufficient funds in your account to cover the SKIZA tune fee of Kshs. 1.50 or Kshs. 1.50 daily the tone purchase will fail. However, all applicable access fee charges in relation to the failed purchase will apply.

(e) You cannot purchase ring back tones using promotional or loyalty accounts such as Bonga Points, however you can purchase ring back tones using Okoa Jahazi airtime.

5.2 Reverse Caller Ring Back Tones

(a) For each purchase of a Reverse Call Ring Back Tone described under clause 1 (a) (ii) above the following charges shall apply:

Content Fee	Reverse Call Ring Back Tone pricing (Daily)
Local tunes	Kshs. 1.50
Non-Music- Bible verses, Inspirational tunes, Name tunes, Motivational quotes.	Kshs. 1.50
International tunes	Kshs. 1.50

z For Interactive Voice Access an access fees of Kes.3.00 per Minute, with per second billing;
Charges arising from usage on phone browser and Web, if accessing the service using Safaricom, data cards;/li>
SMS access to 811 shall be a fee Ksh.1.00.

(b) You will be charged for each Reverse Call Ring Back Tone upon the successful upload of the tone.

(c) Access fees arising out of the Reverse Call Ring Back Tone Service shall be charged at the point of request for the SKIZA tune.

(d) If you do not have sufficient funds in your account to cover the Reverse Call Ring Back Tone fee daily the tone purchase will fail. However, all applicable access fee charges in relation to the failed purchase will apply.

(e)You cannot purchase a Reverse Call Ring Back Tone using promotional or loyalty accounts such as Bonga Points, however you can purchase ring back tones using Okoa Jahazi airtime.

6. Transfer of SKIZA tunes

SKIZA tunes purchased through the SKIZA tune Service can only be transferred to another line by:

(a) Gifting You can send a SKIZA tune that you have purchased to another Safaricom subscriber as a gift...

7. Validity Period and Auto – Renew

(a) All SKIZA tunes shall be the charged the content fee detailed in clauses 5.1 (a) (i) and 5.2 (a) (i) above...

8. Deletion of SKIZA Tunes

You can delete a SKIZA Tune by simply sending an SMS to 811 with the word DELETE and the SKIZA Code of the tune you wish to delete...

9. Free SKIZA tunes

Safaricom may provide free SKIZA tunes from time to time...

10. Privacy

(a) Definition "Personal Information" means personal identifiable information as prescribed in the Data Protection Act...

10. Other terms and conditions

(a) Safaricom reserves the right to vary or amend any features of the SKIZA Tunes Service or to amend these terms and conditions at any time...